At Pulsa, customer success is a partnership. The Pulsa team provides the best customer support in the industry and works with you to achieve your business goals.
If gas distributors can all agree on one thing, it’s that the key to success is providing superior customer service. Pulsa is also in full agreement with this outlook, and has brought a new level of attentive, hands-on service and support to an industry that has long been calling out for it.
Whether it's strategizing about new telemetry services or expanding current ones, Pulsa is a company attuned to your needs. We offer customers, not just cutting-edge technology but also fully scalable business solutions. What sets us apart is our commitment to providing unparalleled support, ensuring you have the best partner in the business.
Real-world answers
No two distributors are the same, just as none of your customers are the same either. There are no one-size-fits-all answers that can capitalize on all the opportunities to be had through sensors and remote monitoring. This is why Pulsa offers a broad range of sensor products for comprehensive reporting of pressures, weight, and temperature, in virtually all environments, all in real-time. “It’s one size fits all with other (telemetry) solutions, but that’s not how gas distribution works,” says Dave Garner, Regional Manager for Maryland-based Roberts Oxygen. “We need flexibility and that’s what we get with Pulsa. They have different sensor types that adapt to our needs.”
Always listening
Pulsa analyzes distributor challenges and devises best-of-breed solutions to solve them. Several key products, including the Pulsa Link and Pulsa Industrial Scale were developed as a result of customer input. This kind of partnership didn’t exist in the industry until Pulsa. Says Nicole Kissler, CEO of Idaho-based Norco, “I was so grateful when we got introduced to Pulsa a few years back, just because of what you guys were willing to work with us on.” Says Thea Bunde, Bulk & Specialty Gas Account Manager for Minnesota-based Toll Gas, “We gave feedback to Pulsa, and they listened. They even helped build a special flow sensor which has been paid for time and again. We switched everything over to Pulsa and have no regrets.”
Installers that lighten your load
One way that Pulsa helps customers is by listening to them to understand their challenges. One of the challenges that we hear about is that you're busy. So when it comes to switching to Pulsa or moving to the benefits of telemetry it's tough to get enough assets fitted to show ROI quickly. Technicians always have their hands full and are hard-pressed to deliver installation on dozens or hundreds of assets in a timely way. Pulsa solves this problem through its Installation Services program, which puts specially Pulsa-trained personnel in the field to get the job done quickly and correctly. “Pulsa installed sensors on hundreds of tanks across multiple states for WestAir, says Austin Romesberg, VP Operations for California-based WestAir. “We could have done this ourselves, but it would’ve taken much longer. They took it off our plate. I can’t believe how smoothly it went.”
Real people you can talk to
We're building Pulsa the way our customers have – by offering the best service possible. Our fully U.S.-based team offers prompt and effective support anywhere in the product cycle, from strategic consultation to finished deployment and scaling. We’re well known for our best-in-class service and support, as many of our customers will tell you. Says Greg Storie, Sales Manager for New York-based Haun Welding Supply, “The Pulsa team is responsive. They'll call me back in a couple of minutes and really listen to me and respond. We don't get that with anyone else.” Andy Castiglione, President of WestAir, agrees, “Your service is superior. You guys answer the phone, and you have solutions for our challenges. Pulsa is also willing to reinvest in your business. With these factors, we don’t need to look at any other telemetry solutions that are out there now.”
See the numbers for yourself . .
Understand the amount of increased profits when you add more sensors. And learn how Pulsa Installation Service is boosting distributors’ bottom lines faster. It’s easier and more affordable than you think. sales@pulsasensors.com
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