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Using Pulsa

Best practices, tips & tricks, troubleshooting, and how to replace batteries

Using "Problems" to troubleshoot sensors

Never Seen

Problem:

  • Sensor missing: Your sensor has never produced any readings

Possible causes/solutions:

  • Your gateway or sensor is in a poor location. Ensure your sensor is in line of sight with your gateway. Ensure there are no barriers between the gateway and sensor(s). Including metal/ brick walls, or metal enclosures.
  • Gateway connectivity issues. Your gateway must display a solid green light in order for sensor readings to appear on the dashboard. If your gateway lights are flashing, you have a red light, or there are no lights, visit Troubleshooting cell and solar gateway connectivity to further diagnose the issue

Location Unknown

Problem:

  • Location unknown: There is no location assigned to your gateway

Possible causes/solutions:

  • Your gateway does not have a physical address assigned to it. Create or select a new location to assign to your gateway. For more information, visit Updating a gateway's location

Problem:

  • Gateway not set up: Your gateway has not yet been initialized.

Possible causes/solutions:

  • If you do not see a gateway ID below Location, your gateway has not been initialized. For instructions on initializing your gateway, visit Gateway registration

Requires Configuration

Problem:

  • Requires Taring

Possible causes/solutions:

  • Under manage sensor, follow the prompts to tare your weight tile. Once tared, your sensor will be ready to connect to product and start tracking

Problem:

  • Requires platforms

Possible causes/solutions:

  • Under manage sensor, follow the prompts to enter your platform(s). The platform number will be located on one of the sides of your weight tile

Missing

Problem:

  • Last seen N hours ago: Your sensor has not been seen for an extended amount of time

Possible causes/solutions:

  • Your gateway or sensor is in a poor location. Ensure your sensor is in line of sight with your gateway. Ensure there are no barriers between the gateway and sensor(s). Including metal/ brick walls, or metal enclosures.
  • Gateway connectivity issues. Your gateway must display a solid green light in order for sensor readings to appear on the dashboard. If your gateway lights are flashing, you have a red light, or there are no lights, visit Understanding cellular gateway lights to further diagnose the issue

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Phone number
888 · 259 · 1163
Email
info@pulsasensors.com